Shipping & returns

Shipping

Every order is shipped with NZ Post Economy tracked delivery anywhere in New Zealand. Shipping is charged once per order, no matter how many cards you buy.

We program, test and pack your cards after your payment clears, then hand them to NZ Post. Delivery is typically a few business days after dispatch. Rural delivery addresses can take a day or two longer, and we charge the higher rural rate because that is what NZ Post charges us.

You'll receive a tracking number by email as soon as your parcel is dispatched.

Returns and refunds

If a card arrives damaged, doesn't tap, or isn't the card type you ordered, contact us within 30 days of delivery and we'll replace it or refund it. We'll cover the postage on anything that's our fault.

If you change your mind about an unopened, unprogrammed card, contact us within 14 days of delivery. We'll refund the card price once it's back with us. Because each card is programmed to your link before it ships, a card that has already been programmed can only be refunded if it's faulty — but you can always ask us to change where it points instead, at no cost.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Faulty cards

NFC chips are robust but not indestructible. Water damage, deliberate bending, or a card that has been through a hot wash isn't covered.

If a card stops working through normal use, tell us the card code from your order email and we'll sort out a replacement.

Changing your destination

Changing where a card points is free and unlimited. If your review page or profile moves, just contact us with the new web address and we'll repoint the card. The chip keeps the same permanent link, so nothing needs to be reprogrammed or returned.